Terms & Conditions
IntroductionThese are Airporter's Terms and Conditions (Terms), which you have accessed through our website. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking with a transport provider.
In particular please note the information in the following parts of these Terms :
When you’re entitled to receive a refund for a cancelled booking. See: Cancellations Refunds and ChangesWhen you’re entitled to receive a refund if you or the driver is a no-show. See: No show by you and/or you are late;No show or failed pick up by DriverNo show or pick up due to events beyond control of Transport Provider Our responsibilityDisclaimerFor a better understanding about how we govern the use of our website, please read these Terms together with our Privacy Policy.
These Terms are made up of 2 parts. Part 1 deals mainly with the terms that will apply to you when you make bookings for ground transport.
Part 2 deals generally with terms that will apply to you when you access our website, whether or not you make a booking. You should read both Parts 1 and 2.
To proceed further, you confirm to us that you:
are at least 18 years old;have legal capacity to be bound by these Terms;have had sufficient chance to read and understand these Terms; andaccept these Terms.If you do not agree to accept these Terms, you must stop using the website.
Part 1This part sets out the terms and conditions that will apply between you and us, acting as the Transport Provider, whose particulars are included on our website booking platform and with whom you choose to make a booking.
Who is Airporter?airporter.co.nz is a website owned and operated by Airporter Limited (Airporter, us, we and our}, a New Zealand company with its principal place of business in Auckland New Zealand.
Our website is an online booking platform that allows you as a user to gather information on available ground transport listed on our website, vehicles, availability, prices etc, and to make your selected booking/s BookingsOur website allows you to make bookings for ground transport services directly Booking is made in New Zealand, you understand and agree that your personal information necessary to make your booking will be used in order to service your booking. See our Privacy Policy.
How to make a bookingTo make a booking, follow the online booking steps once you have chosen a vehicle. It is your responsibility to ensure that all the details entered when you make a booking are accurate. we are not responsible if you have not provided correct information as part of your booking. See Cancellations, Refunds and Changes below for more information.
Corrections made after the booking has been confirmed will be considered to be a change to, or a cancellation of, your booking. See Cancellations, Refunds and Changes below for further details.
By entering your payment details when prompted and clicking ‘confirm payment’, you are also entering into an agreement with us. Your contract with us is limited to the matters covered in these Terms, which include details concerning how to make a booking, and what you can expect after a booking is made. Please note that, when you click ‘confirm payment’ you are then contracting directly with us, and may be bound by our terms and conditions.
Your booking is confirmed once a booking confirmation email is generated. It will include your Booking ID and other relevant details of your booking. A copy of your booking confirmation will be sent to the email address you provided at the time of your booking. You may need to present your booking voucher to the driver to board the vehicle. Therefore, we recommend that you print your voucher.
Once your booking is confirmed, your chosen vehicle driver will contact you to arrange your Pick-up Departure Time and Meeting Point. The driver may contact you a few hours before your Pick up Departure Time.
Price and PaymentAll prices listed on our website are inclusive of taxes, tolls, airport parking, admin and agency fees.
The prices also include one (1) checked bag and one (1) carryon bag per passenger. See Baggage allowance for more details. The transfer details on your booking page will list any other features that are included in the price. Any extras, or other requests you make, may incur additional costs that must be paid directly to the driver.
The credit or debit card you use to pay the price for the booking will be charged by Airporter immediately at the time of confirming your booking.
The price may be displayed in your preferred currency and is estimated based on current exchange rates. Final payment will be settled in NZD. The currency will be displayed on the booking details page. You may be charged a fee by your bank even if the charge is processed in the original currency of your payment method.
Refunds of the price paid for a booking are permitted only in certain situations — please read Cancellations Refunds and Changes below. Note that fees or charges added by your card provider are not refundable by us. You will need to contact your card provider.
From time to time, we run promotions and offer discounts. The majority of our discounts are visible on our website. These discounts are not automatically added to the price and so, you will need to activate the offer by clicking the relevant link. Offers are for limited times only and may be subject to certain conditions.
Baggage allowanceEach passenger is entitled to one (1) checked standard (size) and one (1) carry-on bag. Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc.) must be declared at the time of booking and may result in additional fees/charges payable to the Transport Provider. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if the Transport Provider is unable to accommodate them. You may be required to upgrade your vehicle type.
Passengers will be liable for all expenses incurred for excess baggage and other items not declared at the time of booking and the driver may decline to service your booking. See also Special requests or requirements.
Special requests or requirementsAll special requests are subject to the ability of the driver to meet those requests. Any special requests will be passed on to the driver at the time of booking. We cannot guarantee that any special request will be met by the driver. Extra fees may apply and, if so, you will need to pay them directly to your driver. Note the following about certain special requests:
Child passengers and child seatsAll infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are regarded as being over 12 months and up to 14 years. Infants are 12 months and under.
Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat at the time of the booking. Where they are available, they are subject to availability and additional fees may apply and, if they do apply, you must pay them to the driver.
If you wish to bring your own child seat, make sure if your seat is compatible with the vehicle. We are not responsible if your child seat is not compatible with the vehicle if you have not checked this with us beforehand.
Disabled or special needs passengersAt present, not all vehicles listed on our website are equipped to provide appropriate access for persons with disabilities (including wheelchair access). If you or any of the passengers travelling with you has any medical condition or disability that may affect your transfer, please contact us before you make your booking in order to let our team know what your special needs/requirements are.
Cancellations Refunds and ChangesCancellations by youCancellations can be made by you directly on our website by visiting Manage my Booking and, after filling in details of your booking, clicking, “Cancel my Booking”. Please check that you receive a reply email from us confirming that your booking is cancelled. Otherwise, you must follow up by contacting us to cancel your booking. Your booking is not considered cancelled until we have received your notice of cancellation. The date and time of cancellation is considered to be the day and time we receive your notice to cancel your booking and we will confirm receipt of your notice. See Refunds section below.RefundsYou are entitled to receive a 100% refund (minus the card processing fee) on your booking with no cancellation fee, so long as the cancellation is made, and received by us, more than 24 hours before your Pick-up Departure Time.
You are not entitled to a refund on your booking, if your cancellation is received by us 24 hours or less before your Pick-up Departure Time, or if you do not use the services for any reason other than due to the fault of the driver. No show by you and/or being late and No show or failed pick up due to events beyond control of driver.
Return transfers have a separate booking ID and so if you wish to cancel both legs of a booking, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-cancelled part of the transfer.
All refunds will be processed as quickly as possible. It can take up to 7 business days for the funds to appear in your account. Please note that fees added and charged by your card provider are not refundable. You should contact your bank or credit card issuing company directly. If you have not received your refund within 7 business days, please us
Changes requested by youIf you want to change a confirmed booking, you can change it at any time 24 hours or more before your Pick-up Departure Time. You may request the change directly with us. The change will be effective when we receive the request from you.
Cancellations or changes made by Airporter If we cancel your booking or need to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case, we will try to arrange an alternative Transport Provider for you, but if this is not possible, you are entitled to a full refund of the price paid by you for the affected part of the trip because of the cancellation or change, and we will have no further liability to you.
Meeting the driver and Refunds for No ShowsMeeting place and time, including minimum wait timesIt is the responsibility of all passengers to wait for the transfer at the pick up location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and your driver. You should be at that location at least 15 minutes before the Pick-up Departure Time agreed with, or by your driver. Wait time included in booking for Airport Arrivals is 60 minutes from the time the flight lands. Non airport pick up locations wait time is 15 minutes
No show by you and/or you being lateIf you do not use the Transport Services (for example you are a “no show”) and you have not cancelled your Booking 24 hours or more before your Pick-Up Departure Time, you will not be entitled to a refund.
There is a charge for extra waiting time over and above the mentioned time, you will be responsible for paying those charges to the driver. The minimum wait time (for which there is no charge), where the Pick-up Departure Location is at, or outside, a hotel is 15 minutes after the Pick-up Departure Time, and where the Pick-up Departure Location is at, or outside, the international terminal of an airport, is 60 minutes after the Pick-up Departure Time.
If you believe that you may be delayed, you must contact your driver as soon as possible. Note that depending on the extent of your delay, there can be no assurance that the driver will be able to service your booking at that later time. If you fail to contact your driver to advise them of the delay, this will be considered a passenger No-show and you will not be eligible for a refund. But, with all delays, Airporter will offer to try to organise an alternative transport service for you, and if you agree to this, this will be treated as a new booking for which you will need to pay.
No show or failed pick up by driverIf you are at the Pick-up Departure Location at the Pick-up Departure Time, and the Driver is not there within 15 minutes of the Pick-up Departure Time, and the driver or Transport Provider has not contacted you, before you leave the Pick-up Departure Location, you must contact us on the contact details you were given when your booking was confirmed and also the driver if you have been provided their contact details . If you cannot contact either of them, make sure you do not miss your flight or other onward connection and make alternative transport arrangements. You should provide any evidence that your driver was not at the Pick-up Departure Location at, or within 15 minutes after, the Pick-up DepartureTime, including that you tried to contact the Transport Provider (and the driver, if you were given their contact details). . If the no-show by the driver is due to the fault or neglect of the Transport Provider or the driver, you will be entitled to a full refund. Travel InsuranceWe strongly recommend that you travel with your own travel insurance, which is adequate for your needs.
Part 2These Terms set out some general information regarding our website and the terms that will govern your access to, and use of our website, irrespective of whether or not you make a booking with us.
Information serviceOur website may contain certain content added by people other than us. We do not endorse, sponsor or approve any user or third party generated content.
You accept that our website may not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).
Your conductYou may only access and use the website (including any incidental copying that occurs as part of that use) for your own personal and non-commercial use.
You must not add any content to the website:
unless you hold all necessary consents to do sothat would cause you or us to breach any law, regulation, rule, code or other legal obligationthat is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacythat would bring us, or the website, into disreputethat infringes the intellectual property or other rights of any person.In using the website you agree:
not to disrupt or interfere with any other user’s use of the websitenot to upload, post or otherwise transmit any viruses, malicious computer code or other harmful files through the websitenot to disrupt or interfere with the security of, or otherwise cause harm, to the websitenot to use any automated system or software to extract data from the website for any purpose whatsoever (Screen Scraping).We will reject and/or remove any Content where we believe, in our sole discretion, that any such activities have occurred.
Intellectual propertyWe own or licence from third parties all rights (including copyright and other intellectual property rights) subsisting in our website, and in all of the material (including all text, graphics, logos, audio and software) published, used or made available on this website (Content). All such rights are reserved.
Your use of our website and use of, and access to, any Content does not grant or transfer any rights, title or interest to you in relation to the website or the Content. However, we do grant you a licence to access the website and view the Content on the terms set out in these Terms.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal, non-commercial use only, and you may draw the attention of others to the Content. You may not otherwise, in any form or by any means:
adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the website, the Content or any software or from any information obtained from the website; orcommercially exploit in any way any information, products or services obtained from any part of the website,without our prior written permission or, in the case of third party material, from the owner of the copyright (or other intellectual property rights) in that material.
If you breach any of these Terms, then (without limiting your other liabilities) your authorisation to use the website automatically ends and you must immediately destroy any downloaded or printed materials.
Where applicable, if you choose to post or add any content onto the website, and or our social media accounts, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.
You agree that we may use any information provided by you in conjunction with the website or making a booking for Transport Services for distribution to third parties, which may involve the provisions of such information to overseas entities from time to time. Any personal information provided by you in conjunction with the website (including when making a booking for Transport Services) will be dealt with in accordance with our privacy policy, which can be accessed by clicking on the following link: Privacy Policy.
Links to third party websitesWe may offer links on the website to the websites of third parties. Such links are provided only as a convenience. We do not review the content of such websites, and neither endorse, nor are we responsible for, any content, advertising, products, services or other materials on or available from such third party websites. You assume full responsibility for your use of third party websites. Such websites may be governed by terms and conditions different from those of Airporter, and you should review the terms and privacy policies of those third parties before using their websites.
DisclaimerExcept for any loss or damage that is caused by the willful default or gross negligence of Airporter in circumstances where Airporter is not acting as the agent of the Transport Provider, , we exclude, to the maximum extent permitted by applicable law, all liability for any loss or damage, however caused which you may suffer directly or indirectly in connection with your use of the website or any linked Airporter website. This exclusion includes any loss or damage caused by loss of data, interruption of business or any consequential or incidental damages, or any loss arising out of your use of, or reliance on, information contained on, or accessed through, the website. Also, to the full extent permitted by applicable law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded.
Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and to the extent, such liability cannot be lawfully excluded.
If under any applicable legislation any condition or warranty or provision is implied, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited, where the breach of that condition or warranty relates to a service, to:
the supplying of the service again; orthe payment of the cost of having the service supplied again (for example in the case of a booking, the price paid for the booking).If none of the above is permitted under applicable legislation, then our liability is to be limited to the maximum extent permitted by applicable legislation.
We also accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control.
SecurityYou must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
Where any information made available on the website contains opinions or judgments of third parties:
you acknowledge that any opinions or advice by third parties on the website remain the responsibility of those third parties and we do not guarantee the accuracy, completeness or usefulness of that content or its fitness for any particular purpose;we do not purport to endorse the contents of any opinions or advice by third parties on the website nor the accuracy or reliability of any such opinion or advice; andwe do not accept liability for loss or damage caused by your reliance upon any information obtained through the website and it remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.Responsibility for the content of any advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.
GeneralYou must not assign, sub licence or otherwise deal in any other way with any of your rights under these Terms.
If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
Each party must at its own expense do everything reasonably necessary to give full effect to these Terms and the events contemplated by them.
Ignoring any other provisions of these Terms that may say otherwise, any provision of these Terms that imposes or contemplates continuing rights or obligations on you or us will survive the expiration or termination of these Terms.
If we waive any rights available to Us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
Headings of the sections are for reference purposes only and will not be used to interpret or construe these Terms.
Governing law and jurisdictionThese Terms are governed and interpreted in accordance with the laws of Auckland, New Zealand. You agree that any dispute that may arise between you and us in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Auckland, New Zealand.
In particular please note the information in the following parts of these Terms :
When you’re entitled to receive a refund for a cancelled booking. See: Cancellations Refunds and ChangesWhen you’re entitled to receive a refund if you or the driver is a no-show. See: No show by you and/or you are late;No show or failed pick up by DriverNo show or pick up due to events beyond control of Transport Provider Our responsibilityDisclaimerFor a better understanding about how we govern the use of our website, please read these Terms together with our Privacy Policy.
These Terms are made up of 2 parts. Part 1 deals mainly with the terms that will apply to you when you make bookings for ground transport.
Part 2 deals generally with terms that will apply to you when you access our website, whether or not you make a booking. You should read both Parts 1 and 2.
To proceed further, you confirm to us that you:
are at least 18 years old;have legal capacity to be bound by these Terms;have had sufficient chance to read and understand these Terms; andaccept these Terms.If you do not agree to accept these Terms, you must stop using the website.
Part 1This part sets out the terms and conditions that will apply between you and us, acting as the Transport Provider, whose particulars are included on our website booking platform and with whom you choose to make a booking.
Who is Airporter?airporter.co.nz is a website owned and operated by Airporter Limited (Airporter, us, we and our}, a New Zealand company with its principal place of business in Auckland New Zealand.
Our website is an online booking platform that allows you as a user to gather information on available ground transport listed on our website, vehicles, availability, prices etc, and to make your selected booking/s BookingsOur website allows you to make bookings for ground transport services directly Booking is made in New Zealand, you understand and agree that your personal information necessary to make your booking will be used in order to service your booking. See our Privacy Policy.
How to make a bookingTo make a booking, follow the online booking steps once you have chosen a vehicle. It is your responsibility to ensure that all the details entered when you make a booking are accurate. we are not responsible if you have not provided correct information as part of your booking. See Cancellations, Refunds and Changes below for more information.
Corrections made after the booking has been confirmed will be considered to be a change to, or a cancellation of, your booking. See Cancellations, Refunds and Changes below for further details.
By entering your payment details when prompted and clicking ‘confirm payment’, you are also entering into an agreement with us. Your contract with us is limited to the matters covered in these Terms, which include details concerning how to make a booking, and what you can expect after a booking is made. Please note that, when you click ‘confirm payment’ you are then contracting directly with us, and may be bound by our terms and conditions.
Your booking is confirmed once a booking confirmation email is generated. It will include your Booking ID and other relevant details of your booking. A copy of your booking confirmation will be sent to the email address you provided at the time of your booking. You may need to present your booking voucher to the driver to board the vehicle. Therefore, we recommend that you print your voucher.
Once your booking is confirmed, your chosen vehicle driver will contact you to arrange your Pick-up Departure Time and Meeting Point. The driver may contact you a few hours before your Pick up Departure Time.
Price and PaymentAll prices listed on our website are inclusive of taxes, tolls, airport parking, admin and agency fees.
The prices also include one (1) checked bag and one (1) carryon bag per passenger. See Baggage allowance for more details. The transfer details on your booking page will list any other features that are included in the price. Any extras, or other requests you make, may incur additional costs that must be paid directly to the driver.
The credit or debit card you use to pay the price for the booking will be charged by Airporter immediately at the time of confirming your booking.
The price may be displayed in your preferred currency and is estimated based on current exchange rates. Final payment will be settled in NZD. The currency will be displayed on the booking details page. You may be charged a fee by your bank even if the charge is processed in the original currency of your payment method.
Refunds of the price paid for a booking are permitted only in certain situations — please read Cancellations Refunds and Changes below. Note that fees or charges added by your card provider are not refundable by us. You will need to contact your card provider.
From time to time, we run promotions and offer discounts. The majority of our discounts are visible on our website. These discounts are not automatically added to the price and so, you will need to activate the offer by clicking the relevant link. Offers are for limited times only and may be subject to certain conditions.
Baggage allowanceEach passenger is entitled to one (1) checked standard (size) and one (1) carry-on bag. Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc.) must be declared at the time of booking and may result in additional fees/charges payable to the Transport Provider. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if the Transport Provider is unable to accommodate them. You may be required to upgrade your vehicle type.
Passengers will be liable for all expenses incurred for excess baggage and other items not declared at the time of booking and the driver may decline to service your booking. See also Special requests or requirements.
Special requests or requirementsAll special requests are subject to the ability of the driver to meet those requests. Any special requests will be passed on to the driver at the time of booking. We cannot guarantee that any special request will be met by the driver. Extra fees may apply and, if so, you will need to pay them directly to your driver. Note the following about certain special requests:
Child passengers and child seatsAll infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are regarded as being over 12 months and up to 14 years. Infants are 12 months and under.
Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat at the time of the booking. Where they are available, they are subject to availability and additional fees may apply and, if they do apply, you must pay them to the driver.
If you wish to bring your own child seat, make sure if your seat is compatible with the vehicle. We are not responsible if your child seat is not compatible with the vehicle if you have not checked this with us beforehand.
Disabled or special needs passengersAt present, not all vehicles listed on our website are equipped to provide appropriate access for persons with disabilities (including wheelchair access). If you or any of the passengers travelling with you has any medical condition or disability that may affect your transfer, please contact us before you make your booking in order to let our team know what your special needs/requirements are.
Cancellations Refunds and ChangesCancellations by youCancellations can be made by you directly on our website by visiting Manage my Booking and, after filling in details of your booking, clicking, “Cancel my Booking”. Please check that you receive a reply email from us confirming that your booking is cancelled. Otherwise, you must follow up by contacting us to cancel your booking. Your booking is not considered cancelled until we have received your notice of cancellation. The date and time of cancellation is considered to be the day and time we receive your notice to cancel your booking and we will confirm receipt of your notice. See Refunds section below.RefundsYou are entitled to receive a 100% refund (minus the card processing fee) on your booking with no cancellation fee, so long as the cancellation is made, and received by us, more than 24 hours before your Pick-up Departure Time.
You are not entitled to a refund on your booking, if your cancellation is received by us 24 hours or less before your Pick-up Departure Time, or if you do not use the services for any reason other than due to the fault of the driver. No show by you and/or being late and No show or failed pick up due to events beyond control of driver.
Return transfers have a separate booking ID and so if you wish to cancel both legs of a booking, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-cancelled part of the transfer.
All refunds will be processed as quickly as possible. It can take up to 7 business days for the funds to appear in your account. Please note that fees added and charged by your card provider are not refundable. You should contact your bank or credit card issuing company directly. If you have not received your refund within 7 business days, please us
Changes requested by youIf you want to change a confirmed booking, you can change it at any time 24 hours or more before your Pick-up Departure Time. You may request the change directly with us. The change will be effective when we receive the request from you.
Cancellations or changes made by Airporter If we cancel your booking or need to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case, we will try to arrange an alternative Transport Provider for you, but if this is not possible, you are entitled to a full refund of the price paid by you for the affected part of the trip because of the cancellation or change, and we will have no further liability to you.
Meeting the driver and Refunds for No ShowsMeeting place and time, including minimum wait timesIt is the responsibility of all passengers to wait for the transfer at the pick up location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and your driver. You should be at that location at least 15 minutes before the Pick-up Departure Time agreed with, or by your driver. Wait time included in booking for Airport Arrivals is 60 minutes from the time the flight lands. Non airport pick up locations wait time is 15 minutes
No show by you and/or you being lateIf you do not use the Transport Services (for example you are a “no show”) and you have not cancelled your Booking 24 hours or more before your Pick-Up Departure Time, you will not be entitled to a refund.
There is a charge for extra waiting time over and above the mentioned time, you will be responsible for paying those charges to the driver. The minimum wait time (for which there is no charge), where the Pick-up Departure Location is at, or outside, a hotel is 15 minutes after the Pick-up Departure Time, and where the Pick-up Departure Location is at, or outside, the international terminal of an airport, is 60 minutes after the Pick-up Departure Time.
If you believe that you may be delayed, you must contact your driver as soon as possible. Note that depending on the extent of your delay, there can be no assurance that the driver will be able to service your booking at that later time. If you fail to contact your driver to advise them of the delay, this will be considered a passenger No-show and you will not be eligible for a refund. But, with all delays, Airporter will offer to try to organise an alternative transport service for you, and if you agree to this, this will be treated as a new booking for which you will need to pay.
No show or failed pick up by driverIf you are at the Pick-up Departure Location at the Pick-up Departure Time, and the Driver is not there within 15 minutes of the Pick-up Departure Time, and the driver or Transport Provider has not contacted you, before you leave the Pick-up Departure Location, you must contact us on the contact details you were given when your booking was confirmed and also the driver if you have been provided their contact details . If you cannot contact either of them, make sure you do not miss your flight or other onward connection and make alternative transport arrangements. You should provide any evidence that your driver was not at the Pick-up Departure Location at, or within 15 minutes after, the Pick-up DepartureTime, including that you tried to contact the Transport Provider (and the driver, if you were given their contact details). . If the no-show by the driver is due to the fault or neglect of the Transport Provider or the driver, you will be entitled to a full refund. Travel InsuranceWe strongly recommend that you travel with your own travel insurance, which is adequate for your needs.
Part 2These Terms set out some general information regarding our website and the terms that will govern your access to, and use of our website, irrespective of whether or not you make a booking with us.
Information serviceOur website may contain certain content added by people other than us. We do not endorse, sponsor or approve any user or third party generated content.
You accept that our website may not operate on a continuous basis and may be unavailable from time to time (including for maintenance purposes).
Your conductYou may only access and use the website (including any incidental copying that occurs as part of that use) for your own personal and non-commercial use.
You must not add any content to the website:
unless you hold all necessary consents to do sothat would cause you or us to breach any law, regulation, rule, code or other legal obligationthat is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacythat would bring us, or the website, into disreputethat infringes the intellectual property or other rights of any person.In using the website you agree:
not to disrupt or interfere with any other user’s use of the websitenot to upload, post or otherwise transmit any viruses, malicious computer code or other harmful files through the websitenot to disrupt or interfere with the security of, or otherwise cause harm, to the websitenot to use any automated system or software to extract data from the website for any purpose whatsoever (Screen Scraping).We will reject and/or remove any Content where we believe, in our sole discretion, that any such activities have occurred.
Intellectual propertyWe own or licence from third parties all rights (including copyright and other intellectual property rights) subsisting in our website, and in all of the material (including all text, graphics, logos, audio and software) published, used or made available on this website (Content). All such rights are reserved.
Your use of our website and use of, and access to, any Content does not grant or transfer any rights, title or interest to you in relation to the website or the Content. However, we do grant you a licence to access the website and view the Content on the terms set out in these Terms.
You may print off one copy, and may download extracts, of any page(s) from our website for your personal, non-commercial use only, and you may draw the attention of others to the Content. You may not otherwise, in any form or by any means:
adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the website, the Content or any software or from any information obtained from the website; orcommercially exploit in any way any information, products or services obtained from any part of the website,without our prior written permission or, in the case of third party material, from the owner of the copyright (or other intellectual property rights) in that material.
If you breach any of these Terms, then (without limiting your other liabilities) your authorisation to use the website automatically ends and you must immediately destroy any downloaded or printed materials.
Where applicable, if you choose to post or add any content onto the website, and or our social media accounts, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.
You agree that we may use any information provided by you in conjunction with the website or making a booking for Transport Services for distribution to third parties, which may involve the provisions of such information to overseas entities from time to time. Any personal information provided by you in conjunction with the website (including when making a booking for Transport Services) will be dealt with in accordance with our privacy policy, which can be accessed by clicking on the following link: Privacy Policy.
Links to third party websitesWe may offer links on the website to the websites of third parties. Such links are provided only as a convenience. We do not review the content of such websites, and neither endorse, nor are we responsible for, any content, advertising, products, services or other materials on or available from such third party websites. You assume full responsibility for your use of third party websites. Such websites may be governed by terms and conditions different from those of Airporter, and you should review the terms and privacy policies of those third parties before using their websites.
DisclaimerExcept for any loss or damage that is caused by the willful default or gross negligence of Airporter in circumstances where Airporter is not acting as the agent of the Transport Provider, , we exclude, to the maximum extent permitted by applicable law, all liability for any loss or damage, however caused which you may suffer directly or indirectly in connection with your use of the website or any linked Airporter website. This exclusion includes any loss or damage caused by loss of data, interruption of business or any consequential or incidental damages, or any loss arising out of your use of, or reliance on, information contained on, or accessed through, the website. Also, to the full extent permitted by applicable law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded.
Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and to the extent, such liability cannot be lawfully excluded.
If under any applicable legislation any condition or warranty or provision is implied, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited, where the breach of that condition or warranty relates to a service, to:
the supplying of the service again; orthe payment of the cost of having the service supplied again (for example in the case of a booking, the price paid for the booking).If none of the above is permitted under applicable legislation, then our liability is to be limited to the maximum extent permitted by applicable legislation.
We also accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control.
SecurityYou must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.
Where any information made available on the website contains opinions or judgments of third parties:
you acknowledge that any opinions or advice by third parties on the website remain the responsibility of those third parties and we do not guarantee the accuracy, completeness or usefulness of that content or its fitness for any particular purpose;we do not purport to endorse the contents of any opinions or advice by third parties on the website nor the accuracy or reliability of any such opinion or advice; andwe do not accept liability for loss or damage caused by your reliance upon any information obtained through the website and it remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.Responsibility for the content of any advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.
GeneralYou must not assign, sub licence or otherwise deal in any other way with any of your rights under these Terms.
If a provision of these Terms is invalid or unenforceable, it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
Each party must at its own expense do everything reasonably necessary to give full effect to these Terms and the events contemplated by them.
Ignoring any other provisions of these Terms that may say otherwise, any provision of these Terms that imposes or contemplates continuing rights or obligations on you or us will survive the expiration or termination of these Terms.
If we waive any rights available to Us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
Headings of the sections are for reference purposes only and will not be used to interpret or construe these Terms.
Governing law and jurisdictionThese Terms are governed and interpreted in accordance with the laws of Auckland, New Zealand. You agree that any dispute that may arise between you and us in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Auckland, New Zealand.