Privacy policy
1 General
This Privacy Policy describes how Airporter (“Airporter”, “we”, “us”,"our") may collect and use information from the users and visitors of our website
We acknowledge the importance of protecting your information, therefore this Privacy Policy seeks to inform you of how your information may be used and what choices may be available to you regarding the use of your personal information.
By visiting the site, you are accepting the terms described in this policy. As such, we suggest that you read through the terms of this policy careful, to ensure you understand what you are accepting.
2 Information collected What personal information do we collect and hold?The personal information we collect, and hold is what we consider reasonably necessary for our business functions and activities Personal information you give to usEvery time you make a booking, we will generally require you to provide personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses and credit/debit card details. We may also require personal information such as your name and email address when you subscribe to our email communications or if you contact us through customer services, as well as any other interactions on our website, platforms or social media services, such as when reviewing our services and/or transport companies or when commenting on our blog.
When we collect personal information about you, we do so by making a record of it. We do this when:
you communicate with us online, for example if you create an account with us or utilise our booking platform or mobile app when available;you subscribe to our newsletter;you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;you provide personal details to us during the course of a transaction making a booking;you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.Personal information we collect automaticallyWhen you visit any of our sites, we automatically collect certain information from you. This includes your IP address, the browser you are using, your language settings, how you got here and how you interact with our website, for example, when performing searches, and the options related to those searches. This is non-personally identifiable information that may be stored and used to enhance and administer our website, provide products and services. Personal information we receive from other sourcesIn addition, we may also receive information about you from other sources (e.g. when one of our affiliates or partners has directed you to our platform). This includes our affiliated entities, business partners, and other third parties, such as advertisers. We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us. When you visit our website, social media pages, app or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you.
2.1 Personal information
Upon registration with Airporter, you are required to give us a variety of information. We require this information for a range of purposes; including fulfilling your order, protecting you against fraud, preventing abuse or misuse of our Services, addressing customer service requests and to market suitable products to you and your businesses. None of this information will be used for purposes adverse to such reasons, and is only required for the safety of our business as well as your own. Personal information that we collect includes your:
Name;Address;Contact phone number and email address;Any authorisations provided by or pertaining to the relevant business/company/corporation; and/orBrowsing or usage data such as IP addresses.Your personal information will be provided by you if you register an account with us, apply or agree to use our Services. If you do not wish to provide the required personal information you can choose not to, however we may decline to register an account or provide you with access to our Services.
2.2 Automatically collected information
We automatically collect information and log files about visitors or users to the Site that is non-personal and will not allow us to identify the user or visitor to which it relates. This information may include aggregated technical and usage information relating to the browsing activity of users or visitors, as well as the devices, browsers, service providers, languages, date/time stamps, referring/exit pages, operating systems, clickstream data and other details relating to how the user or visitor uses the Site and Services. Usage data associated with browsers and your engagement with our Services, including data elements like IP address, plug-ins, language preference, time spent on Site, pages visited, links clicked, payment methods used, and the pages that led you to our Sites and Third Party Sites. Third party payment gateway providers may collect information during check out process.
2.3 Users-of-Users information
We may also collect the types of data specified in Clause 2.1 and 2.2 as they relate to users or visitors of our User’s Website(s) (“Users-of-Users”) at the discretion of our users, solely for their own benefit. If you make such a direction, and Users-of-Users information is collected on your behalf, you acknowledge and agree that you are responsible for the security, integrity, and usage of that information, and for obtaining the consents and permissions required for collecting and using that information. How do we protect your personal and payment information?All pages that require you to enter your personal information or payment details on our site are encrypted and transmitted via SSL. To ensure that the page you are viewing uses SSL (Secure Sockets Layer) encryption, you should look for the padlock icon in your browser.
3 Tracking and usage data
We, may use a variety of tracking technologies such as cookies, web beacons, tags, mobile advertising identifiers and scripts to remember users’ settings, authenticate users, analyse trends, track users’ movements through the various pages on the Site. This also enables us to gather usage and demographic data.
We may receive reports regarding the data collected through these tracking technologies, and these reports may present data on an aggregated or individual basis.
At an individual browser level, you can control cookies by choosing to reject them. This does not prevent the use of the Site; however it may mean that the uses of certain areas of the site are limited.
4 Disclosure of personal informationYour personal information will not be disclosed to third parties except in accordance with this clause
We engage a number of third party service providers that allow us to improve our Services and provide users with customer service, web hosting, email hosting, e-mail distribution, and data analytic services. In accepting this privacy policy, you acknowledge and agree that these service providers may use or have access to the personal information necessary to provide those services to us.
Your personal information may additionally be given to third parties insofar as it is required by law, or to lessen or prevent a serious threat to an individual’s life or health. Alternatively, if you would like us to provide your personal information to yourself or to another party, we can do so with your written permission.
5 Third party sites
Our Site may include links to other websites or services that are not bound, governed, or related to this Privacy Policy. If you use or submit personal information to other websites or services, you should familiarize yourself with the privacy policy of those websites or services.
6 Accessing your personal information
If you wish to request a copy of your personal information, or wish to make any other request relating to your personal information, including amendments to your information, you can contact us either by emailing us at info@airporter.co.nz
7 Data retention
Your personal information will be retained in accordance with the Privacy Policy while your account is active, and while we are providing you with any of our services. This information will continue to be retained in such a manner after your account is deactivated, as necessary to comply with our legal obligations, to resolve disputes and enforce our agreements.
8 Data security
A number of security measures have been made to ensure that your personal information is kept secure, private and protected, including a strict following of standard industry practice. We will continue to take steps to protect personal information submitted to and kept by us, and we will monitor our systems to improve and retain this protection.
We cannot, however, guarantee complete security of your personal information, as no method of electronic storage is 100% secure.
If you have any queries regarding the security of your personal information, you are welcome to forward the query to us at info@airporter.co.nz
9 Changes to the policy
We may from time to time update this Privacy Policy. If we make any material changes we will endeavor to notify you either by email (which will be sent to the email address specified by you in your Account) or via a notice on this Site prior to the change becoming effective. It is recommended that you periodically review this page for the latest terms.
10 Contact us
If you have any questions about this Privacy Policy, you may contact us at info@airporter.co.nz
This Privacy Policy describes how Airporter (“Airporter”, “we”, “us”,"our") may collect and use information from the users and visitors of our website
We acknowledge the importance of protecting your information, therefore this Privacy Policy seeks to inform you of how your information may be used and what choices may be available to you regarding the use of your personal information.
By visiting the site, you are accepting the terms described in this policy. As such, we suggest that you read through the terms of this policy careful, to ensure you understand what you are accepting.
2 Information collected What personal information do we collect and hold?The personal information we collect, and hold is what we consider reasonably necessary for our business functions and activities Personal information you give to usEvery time you make a booking, we will generally require you to provide personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses and credit/debit card details. We may also require personal information such as your name and email address when you subscribe to our email communications or if you contact us through customer services, as well as any other interactions on our website, platforms or social media services, such as when reviewing our services and/or transport companies or when commenting on our blog.
When we collect personal information about you, we do so by making a record of it. We do this when:
you communicate with us online, for example if you create an account with us or utilise our booking platform or mobile app when available;you subscribe to our newsletter;you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;you provide personal details to us during the course of a transaction making a booking;you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.Personal information we collect automaticallyWhen you visit any of our sites, we automatically collect certain information from you. This includes your IP address, the browser you are using, your language settings, how you got here and how you interact with our website, for example, when performing searches, and the options related to those searches. This is non-personally identifiable information that may be stored and used to enhance and administer our website, provide products and services. Personal information we receive from other sourcesIn addition, we may also receive information about you from other sources (e.g. when one of our affiliates or partners has directed you to our platform). This includes our affiliated entities, business partners, and other third parties, such as advertisers. We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us. When you visit our website, social media pages, app or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you.
2.1 Personal information
Upon registration with Airporter, you are required to give us a variety of information. We require this information for a range of purposes; including fulfilling your order, protecting you against fraud, preventing abuse or misuse of our Services, addressing customer service requests and to market suitable products to you and your businesses. None of this information will be used for purposes adverse to such reasons, and is only required for the safety of our business as well as your own. Personal information that we collect includes your:
Name;Address;Contact phone number and email address;Any authorisations provided by or pertaining to the relevant business/company/corporation; and/orBrowsing or usage data such as IP addresses.Your personal information will be provided by you if you register an account with us, apply or agree to use our Services. If you do not wish to provide the required personal information you can choose not to, however we may decline to register an account or provide you with access to our Services.
2.2 Automatically collected information
We automatically collect information and log files about visitors or users to the Site that is non-personal and will not allow us to identify the user or visitor to which it relates. This information may include aggregated technical and usage information relating to the browsing activity of users or visitors, as well as the devices, browsers, service providers, languages, date/time stamps, referring/exit pages, operating systems, clickstream data and other details relating to how the user or visitor uses the Site and Services. Usage data associated with browsers and your engagement with our Services, including data elements like IP address, plug-ins, language preference, time spent on Site, pages visited, links clicked, payment methods used, and the pages that led you to our Sites and Third Party Sites. Third party payment gateway providers may collect information during check out process.
2.3 Users-of-Users information
We may also collect the types of data specified in Clause 2.1 and 2.2 as they relate to users or visitors of our User’s Website(s) (“Users-of-Users”) at the discretion of our users, solely for their own benefit. If you make such a direction, and Users-of-Users information is collected on your behalf, you acknowledge and agree that you are responsible for the security, integrity, and usage of that information, and for obtaining the consents and permissions required for collecting and using that information. How do we protect your personal and payment information?All pages that require you to enter your personal information or payment details on our site are encrypted and transmitted via SSL. To ensure that the page you are viewing uses SSL (Secure Sockets Layer) encryption, you should look for the padlock icon in your browser.
3 Tracking and usage data
We, may use a variety of tracking technologies such as cookies, web beacons, tags, mobile advertising identifiers and scripts to remember users’ settings, authenticate users, analyse trends, track users’ movements through the various pages on the Site. This also enables us to gather usage and demographic data.
We may receive reports regarding the data collected through these tracking technologies, and these reports may present data on an aggregated or individual basis.
At an individual browser level, you can control cookies by choosing to reject them. This does not prevent the use of the Site; however it may mean that the uses of certain areas of the site are limited.
4 Disclosure of personal informationYour personal information will not be disclosed to third parties except in accordance with this clause
We engage a number of third party service providers that allow us to improve our Services and provide users with customer service, web hosting, email hosting, e-mail distribution, and data analytic services. In accepting this privacy policy, you acknowledge and agree that these service providers may use or have access to the personal information necessary to provide those services to us.
Your personal information may additionally be given to third parties insofar as it is required by law, or to lessen or prevent a serious threat to an individual’s life or health. Alternatively, if you would like us to provide your personal information to yourself or to another party, we can do so with your written permission.
5 Third party sites
Our Site may include links to other websites or services that are not bound, governed, or related to this Privacy Policy. If you use or submit personal information to other websites or services, you should familiarize yourself with the privacy policy of those websites or services.
6 Accessing your personal information
If you wish to request a copy of your personal information, or wish to make any other request relating to your personal information, including amendments to your information, you can contact us either by emailing us at info@airporter.co.nz
7 Data retention
Your personal information will be retained in accordance with the Privacy Policy while your account is active, and while we are providing you with any of our services. This information will continue to be retained in such a manner after your account is deactivated, as necessary to comply with our legal obligations, to resolve disputes and enforce our agreements.
8 Data security
A number of security measures have been made to ensure that your personal information is kept secure, private and protected, including a strict following of standard industry practice. We will continue to take steps to protect personal information submitted to and kept by us, and we will monitor our systems to improve and retain this protection.
We cannot, however, guarantee complete security of your personal information, as no method of electronic storage is 100% secure.
If you have any queries regarding the security of your personal information, you are welcome to forward the query to us at info@airporter.co.nz
9 Changes to the policy
We may from time to time update this Privacy Policy. If we make any material changes we will endeavor to notify you either by email (which will be sent to the email address specified by you in your Account) or via a notice on this Site prior to the change becoming effective. It is recommended that you periodically review this page for the latest terms.
10 Contact us
If you have any questions about this Privacy Policy, you may contact us at info@airporter.co.nz
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